• The National VET System
• Industry and Community Consultation
• Australian Apprenticeships
• Training Awards
• Accreditation and Registration
  • Higher Education
  • Registration of Higher Education Providers
  • Registration of VET Providers
  • Accreditation of VET Courses
  • CRICOS
  • Accreditation and Registration Council
  • Accreditation of Higher Education Courses
• Funded Programs
• Adult and Community Education
• Vocational Learning in Schools
• Contact Training and Tertiary Education

• www.training.com.au
• DEEWR

The ACT Accreditation and Registration Council (ARC) is responsible for the process of recognising training organisations that have the capacity to deliver, assess and issue qualifications for nationally recognised training. It also quality assures the Vocational Education and Training system in the ACT and nationally. Once registered, a training provider is known as a ‘Registered Training Organisation’ (RTO).

All training organisations seeking registration are required to demonstrate compliance with the Essential Standards for Registration. A copy of the standards is available from www.training.com.au .

Registration is initially for 12 months. A post-initial audit is conducted prior to the expiry of the initial registration to determine if an RTO can be registered for another four years.

RTOs may apply to change their scope of registration (the qualifications/courses and/or units of competency delivered and assessed by the RTO) during the period registration by submitting an Extension to Scope application (EXTRTO-002)  (67kb).

National Complaints Code

The Commonwealth Department of Education, Science and Training (DEST) has a national complaints code which strengthens the quality of Australia's Vocational Education and Training (VET) system.

The Code, agreed by the Commonwealth, States and Territories, highlights the service standards consumers can expect from training providers and regulators.

The National Code of Good Practice for Responding to Complaints about Vocational Education and Training Quality ('the Code') seeks to ensure prompt action and consistency in all responses to complaints about training. The ACT Accreditation and Registration Council (ARC) works to monitor the quality of VET.

Responsive complaints management by RTOs is a key part of the quality assurance system in place here in the ACT.

The Australian Quality Training Framework requires RTOs to have an effective and transparent complaints handling process in place. VET consumers who have complaints with their training organisation are to lodge their complaint directly with that organisation in the first instance. Should consumers still feel their complaint is un-resolved, they should contact the ARC secretariat on 6205 7091 for advice on further action. A copy of the National Complaints Code is available from www.dest.gov.au/train/index.htm